1. Home
  2. Refund and Return Policy

Refund and Return Policy

Vitamin Grocer's

No Hassle Refund and

Return Policy

Stuff happens.  We get it.  If you are unhappy with your purchase from Vitamin Grocer or for some reason change your mind about the purchase, we're here to help, not hassle.  So if you find yourself saying any of the following once you've received your shipment from Vitamin Grocer, please contact us at customerservice@vitamingrocer.com.au and we'll work with you to make things right.

Buyer's Remorse
"On second thought, I probably have enough ferret sweaters as it is..."


Not a problem!  If you change your mind within 24 hours of completing the purchase, send us an email and we will provide you with a full refund.  If the order has already been dispatched, just ship it back to us unopened within 14 days of receipt of the package and inform us that you would like to return the unopened product.  Ship the unopened product back to us and we will issue a full refund minus any shipping charges for the initial delivery of the package.

 

Received the Wrong Product
"What in the bloody hell is this?  I didn't order a ferret hammock..."


While our warehouse team is second to none and their pick accuracy rate hovers around 99%, mistakes can happen on the rare occasion.  Contact us within 5 days of receipt of the package and we'll coordinate the return of the package and cover the return shipping charges.  Meanwhile, we'll arrange to ship out the right package and make sure you get it ASAP.

 

The Package Was Broken or Open Upon Arrival
"Crikey, was Ace Ventura playing footie with this thing?"

 

 

Contact us within 5 days of receipt of the package and notify us of the problem.  Please do not dispose of damaged item or packaging until customer service has been notified and has authorized it's disposal.  If necessary to return the item, we will coordinate the return of the package and cover the return shipping charges.  Meanwhile, we'll arrange to ship out another package and make sure you get it ASAP.  Also, take a picture if you can!  We'd like to see what went wrong so we can pack it better next time or talk to the shipping carrier about gentler handling of the packages. Vitamin Grocer reserves the right to not re-ship a package and provide a full refund instead if it is determined that the likelihood of the reshipment also getting damaged is significant.