Frequently Asked Questions

What's the best way to contact Vitamin Grocer?

We can be reached by email at  

When can I expect a response?

We answer emails from 9 a.m. to 5 p.m., Monday through Friday.  You can expect a response to your email inquiry within 1 business day.

What payment methods do you accept?

We accept Visa, MasterCard and PayPal.

Is the personal information I provide to you at checkout safe and secure?

We meet all industry standards for the safety and security of your personal information. All credit card numbers are encrypted meaning we can never see your actual credit card number.  Please review our Terms of Service and Privacy Statement for more information. 

Do you share any of my information with third parties?

No. We do not share your data with third parties or use it for any other purpose than to optimize your use of this website.  We never sell your information to third parties under any circumstances and do not share it with anyone for the purposes of remarketing.  Please see our Privacy Statement for more details.

What is the handling time for order fulfillment?

Our handling time is 2 business days or less.  The shipping time estimates found on the Shipping Policy page do not include this handling time.

What is the return policy?

Please review our full Return Policy for details.  In general, we will accept return requests for all unopened, undamaged products within 14 days of customer receipt.  Vitamin Grocer assumes responsibility for all wrong items or items damaged in transit.

Which carrier will delivery my order?

Packages weighing less than 1 lb. shipped within the continental U.S. are sent via U.S. Postal Service First Class Mail.  Packages 1 lb. and greater are automatically upgraded to U.S. Postal Service Priority Mail at no additional cost.

International orders are shipped via DHL Global Mail ("DHL eCommerce").  DHL transports the package to the destination country and then contracts with a local carrier to make the final delivery to the customer.

Where can I track my order?

You can track your order by logging into your Vitamin Grocer account.

In addition, you will receive an email with a link to the tracking information as soon as the order is shipped.  Visit our Tracking page for more information.