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Frequently Asked Questions
What's the best way to contact Vitamin Grocer?
We can be reached by email at customerservice@vitamingrocer.com.au.
When can I expect a response?
We answer emails from 9 a.m. to 5 p.m., Monday through Friday. You can expect a response to your email inquiry within 1 business day.
What payment methods do you accept?
We accept Visa, MasterCard and PayPal.
Is the personal information I provide to you at checkout safe and secure?
We meet all industry standards for the safety and security of your personal information. All credit card numbers are encrypted meaning we can never see your actual credit card number. Please review our Terms of Service and Privacy Statement for more information.
Do you share any of my information with third parties?
No. We do not share your data with third parties or use it for any other purpose than to optimize your use of this website. We never sell your information to third parties under any circumstances and do not share it with anyone for the purposes of remarketing. Please see our Privacy Statement for more details.
What is the handling time for order fulfillment?
Our handling time is 2 business days or less. The shipping time estimates found on the Shipping Policy page include this handling time.
What is the return policy?
Please review our full Return Policy for details. In general, we will accept return requests for all unopened, undamaged products within 14 days of customer receipt. Vitamin Grocer assumes responsibility for all wrong items or items damaged in transit.
Which carrier will delivery my order?
All orders are shipped via DHL Global Mail ("DHL eCommerce"). DHL transports the package to the destination country and then contracts with a local carrier to make the final delivery to the customer.
Where can I track my order?
You can track your order by logging into your Vitamin Grocer account.
In addition, you will receive an email with a link to the tracking information as soon as the order is shipped. Visit our Tracking page for more information.
Collections
- 5-HTP
- Acai
- Activity Books
- Adrenal Support
- African and Rooibos Tea
- Alfalfa
- Algae
- Allergy & Sinus
- Aloe Vera
- Aloe Vera Juice
- Alpha Lipoic Acid
- Amino Acids
- Antioxidants
- Aquarium
- Aquarium Filters
- Aquarium Maintenance Equipment
- Aquarium Ornaments
- Aquarium Parts & Maintenance
- Aquarium Pumps
- Arginine
- Arjuna
- Arnica
- Aromatherapy
- Aromatherapy for Sleep & Relaxation
- Art Supplies
- Artemisinin
- Ashwagandha
- Astaxanthin
- Astragalus
- Automotive
- Baby Bath & Body
- Baby Blankets
- Baby Bottle Accessories
- Baby Bottles
- Baby Care
- Baby Chest Rubs
- Baby Food & Formula
- Baby Hair Care
- Baby Healthcare & First Aid
- Baby Lotions & Oils
- Baby Oral Care
- Baby Rattles
- Backpacks and Lunch Bags
- Bars
- Bath & Body
- Bath & Shower
- BB and CC Cream
- Beauty
- Berries
- Best Selling Products
- Best Selling Products
- Beta-Alanine
- Bilberry
- Bird Breeding Supplies
- Bird Cage Accessories
- Bird Food
- Bird Grooming
- Bird Healthcare
- Bird Toys
- Bird Treats
- Birds
- Black Cohosh
- Black Tea
- Bladder & Urinary
- Blood Sugar Health
- Blush
- Board Games
- Boating
- Body Aches & Pains
- Body Oils
- Bone & Joint
- Books
- Borage Oil
- Boron
- Brain & Memory
- Breastfeeding
- Broccoli
- Bronzer
- Building Toys
- Calcium
- Camping and Outdoors
- Candy & Gum
- Card Games
- Carnitine
- Carnosine
- Cars, Trucks & Planes
- Cat Collars & Leads
- Cat Dishes
- Cat Food
- Cat Furniture
- Cat Grooming
- Cat Hairball Remedies
- Cat Healthcare
- Cat Litter
- Cat Odor Removers
- Cat Toys
- Cat Treats
- Cat's Claw
- Cats
- Cayenne
- Cellular Health
- Chai Tea
- Charcoal
- Children's Books
- Chlorella
- Chlorophyll
- Cholesterol Health
- Choline
- Chondroitin
- Chromium
- Cinnamon
- Citrulline
- Cleaners & Soaps
- Clothing
- Coconut Oil
- Cod Liver Oil
- Coffee
- Cold & Flu
- Collagen
- Colostrum
- Compacts
- Concealer
- Condiments
- Conditioners
- Containers & Bottles
- Copper
- CoQ10
- Cosmetics
- Cotton Swabs
- Cysteine
- Deodorant
- Deodorizers
- Detox & Cleansing
- Detox Tea
- DHA
- DHEA
- Diapers & Changing
- Diet Tea
- Dietary Supplements
- Digestion
- Digestive Support Tea
- DMG
- Dog Bones & Chews
- Dog Carriers
- Dog Clothing
- Dog Collars & Leashes
- Dog Feeding
- Dog Grooming
- Dog Healthcare
- Dog Houses & Bedding
- Dog Stain & Odor Removers
- Dog Toys
- Dog Training Aids
- Dog Treats
- Dog Waste Removal
- Dogs
- Dolls & Action Figures
- Earl Grey Tea
- Echinacea
- Educational
- Electronics
- Emu Oil
- Energy
- Enzymes
- EPA
- Essential Fatty Acids
- Evening Primrose Oil
- Eye Cream
- Eye Liner
- Eye Masks & Ear Plugs
- Eye Shadow
- Eyebrow
- Eyelash Adhesive
- Eyelash Curlers
- Eyes & Eyelashes
- Face
- Facial Care
- False Eyelashes
- Feminine Hygiene
- First Aid
- Fish Bowls
- Fish Breeding Equipment
- Fish Food
- Fish Healthcare
- Fish Oil
- Fishing
- Fitness
- Flax Seed Oil
- Food & Beverage
- Food Oils
- Food Storage Bags
- Foot Care
- Foundation
- Garlic
- Ginger
- Ginger Tea
- Gingko
- Ginseng
- Glucosamine
- Glutamine
- Glutathione
- Glycine
- Green Coffee Extract
- Green Superfood
- Green Tea
- Green Tea Extract
- Hair & Scalp Treatments
- Hair Accessories
- Hair Brushes & Combs
- Hair Care
- Hair Coloring
- Hair, Skin & Nails
- Hand & Body Lotions
- Headaches & Migraines
- Health
- Healthy Snacks
- Heart & Cardiovascular
- Hemp Seed Oil
- Herbal Tea
- Herbs
- Highlighter
- Home Decor
- Homeopathy
- Honey Bee Supplements
- Household
- Household Other
- Hunting
- Hyaluronic Acid
- Immune Support
- Infant & Toddler Feeding
- Insect Repellent
- Iron
- Juices
- Kidney, Liver, Gallbladder & Pancreas
- Kids' Sports
- Kitchen
- Kitchen Accessories
- Krill Oil
- Lecithin
- Leucine
- Light Bulbs
- Lip Balm
- Lip Gloss
- Lip Liner
- Lips
- Lipstick
- Lutein
- Lycopene
- Lysine
- Maca
- Magnesium
- Make Believe
- Makeup Accessories
- Makeup Brushes
- Makeup Kits & Accessories
- Makeup Remover
- Manganese
- Manicure Kits
- Mascara
- Massage
- Medicine Cabinet
- Melatonin
- Methionine
- Milk Thistle
- Minerals
- Mirrors
- Miscellaneous Toys
- Moistrurizers & Face Creams
- Moisturizers & Face Creams
- Mom & Maternity
- Moringa
- Mouth & Gums
- MSM
- Multiminerals
- Multivitamins
- Muscle & Nerve
- Muscle Building
- Muscle Therapy
- Nail Art
- Nail Care & Accessories
- Nail Clippers
- Nail Enamel
- Nail Gel
- Nail Gloss
- Nail Pens
- Nail Polish
- Nail Polish Remover
- Nail Strips
- Nail Treatments
- Nails
- Nausea & Indigestion
- Newest Products
- Nighttime Tea
- Nuts & Seeds
- Office Supplies
- Oolong Tea
- Oral Care
- Oregano
- Ornithine
- Party Supplies
- Perfume
- Perilla Oil
- Personal Care
- Pets
- Phenylalanine
- Pill Crushers & Containers
- Potassium
- Powder
- Pregnenolone
- Prenatal Vitamins
- Primer
- Probiotics
- Proline
- Prostate
- Protein
- Pterostilbene
- Puzzles
- Pycnogenol
- Red Yeast Rice
- Respiratory
- Resveratrol
- Safflower Oil
- Salves
- Saw Palmetto
- Scrub Brushes
- Seasonings
- Selenium
- Sewing
- Sexual Health
- Sexual Support
- Shampoos
- Sharpeners
- Shaving & Hair Removal
- Shears
- Shoe Accessories
- Shopping & Tote Bags
- Silica
- Silver
- Skin Care
- Skin Care Travel Kits
- Skin Cleansers
- Skin Treatments
- Sleep Support
- Sleep Support Supplements
- Slippery Elm Bark
- Small Animal Cages & Accessories
- Small Animal Cleaning Supplies
- Small Animal Collars & Leashes
- Small Animal Feeding
- Small Animal Food
- Small Animal Grooming
- Small Animal Habitats
- Small Animal Healthcare
- Small Animal Toys
- Small Animals
- Soy
- Spirulina
- Sporting Goods
- Sports Drinks
- Sports Nutrition
- Sports Vitamins
- St. John's Wort
- Stress & Mood
- Stress Relief Tea
- Styling Products
- Sun Protection
- Sweeteners
- Swimming
- Tableware
- Taurine
- Tea
- Testing Kits
- Theanine
- Thyroid
- Toddler Toys
- Tools & Home Improvement
- Topical Skin Remedies
- Towelettes
- Towels & Cloths
- Toy Makeup Kits
- Toys
- Trace Minerals
- Tryptophan
- Turmeric
- Tweezers
- Tyrosine
- Valerian
- Valine
- Vanadyl
- Vegetable Wash
- Vision & Eye
- Vitamin A
- Vitamin B
- Vitamin C
- Vitamin D
- Vitamin E
- Vitamin K
- Vitamins
- Vitamins & Minerals
- Water
- Water Conditioners
- Weight Loss
- Wellness Tea
- Wheat Germ Oil
- Wheat Grass
- White Tea
- Wipes
- Women's Supplements
- Women's Tea
- Yeast
- Zinc